As a Campaign Relations Associate, you’ll be the face of Switchboard to campaigns large and small across the country. You will report to our Campaigns Relations Director and work together to rapidly onboard new customers, provide product demos, and answer customer questions.
You will become an expert in Switchboard’s suite of products and integrations (including texting, email, analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain direct relationships with customers, serving as a strategic and technical partner as they run their digital programs. The feedback you receive from customers will shape feature prioritization, new product development, and internal process improvements.
As a member of our small team, we are looking for someone who wants to take on significant ownership and play a large role in the growth and future success of Switchboard. While we’ve been around for several cycles now, we are a scrappy tech start-up. No one is too big or small for any task at Switchboard, and we feel strongly that every employee can play a role in strengthening how we as a company work and interface with customers and other partners. We’re looking for someone who wants to challenge themselves on a daily basis and grow with Switchboard for years to come. Switchboard prides itself on being an exceptional and trustworthy partner to our customers, which means this role requires regular evening and weekend on call shifts.
You’re a good fit for this role if you are comfortable working in a very collaborative working environment, able to give and receive feedback regularly. You’ve been known for your ruthless attention to detail – no balls are getting dropped on your watch! You are proactive and take initiative – in past roles, you’ve improved processes and identified areas where product and systems can be enhanced. You’re flexible and able to thrive in a high-pressure environment, especially when dealing with challenging customers or tight deadlines.
This role has a target start date of January 2025. We are looking for candidates who are enthusiastic to work in person in our DC office and are not considering remote candidates for this role at this time.
Responsibilities Include:
- Leading product demos and training webinars with current and prospective customers about Switchboard’s products.
- Onboarding new customers and serving as the day-to-day point of contact when they have questions or concerns (including rotating evening and weekend on call shifts).
- Developing content to scale our support capabilities (recording video demos, writing blog posts, etc.).
- Supporting account management, including billing and invoicing.
- Gathering and summarizing customer feedback; collaborating with the Product, Design, and Engineering teams to prioritize feature requests and discuss tradeoffs.
- Maintaining up-to-date knowledge of industry and carrier compliance policies.
- Contributing to a positive team culture that prioritizes trust and empathy.
Ideal Candidates:
- Have used Switchboard before
- Bring experience working or volunteering for a campaign or political organization; have used other platforms and tools in the space (e.g., NGPVAN products, other texting tools, dialers, ActBlue, etc.).
- Excellent written and verbal communication skills – able to communicate with technical and non-technical audiences.
- Bring a problem-solving mindset, capable of troubleshooting issues efficiently while managing customer expectations.
- Eager to deeply understand a technical product and platform.
- Comfortable taking on projects in new areas for them, learning quickly to develop the expertise and execute on those projects.
- General passion for the space, willing to go above and beyond to ensure the success of our customers
Diversity
We believe the best products and companies are built by diverse teams where everyone’s perspectives are heard and respected. We strongly encourage people of color, LGBTQ+, women, and members of other underrepresented groups to apply. Even if you’re not sure if the role is a good fit, please apply! We are committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job.
Candidates must be authorized to work in the US. Unfortunately we're unable to sponsor work visas at this time.